Grievance Policy

Coaching Beyond seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/staff behaviour. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

 

• A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.

 

• If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within (14) days. The program manager will review the issue and talk to the student within (7) days of receiving the complaint (not including holidays and closures). The program manager will work with all parties involved to resolve the issue.

 

• If a participant does not feel the issue is resolved, a written request for an appeal should be sent to for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within (7) days (not including holidays and closures). All appeal decisions are final.

 

• If the complaint is against the program manager then an alternative staff member can be contacted and designated as the person dealing with the complaint.

 

Director of Education: Helen Johnson, hello@coachingbeyondhub.com

 

Complaints against the Director of Education can be made to the Co-Director of Coaching Beyond’s Not-For-Profit branch:

 

Charlotte Owusu-Allen, arealsisterhood@gmail.com